These terms and conditions are the contract between you and TranscendentDesign (“us”, “we”, etc).

By visiting or using Our Website, you agree to be bound by them.

They protect your rights as well as ours.

We are: TranscendentDesign.

You are: Anyone who uses Our Website.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

These are the agreed terms

1. Definitions

2. Children on Our Website

• Whatever the age of consent in your country, we are anxious that they should be protected from unsuitable Content. To protect your children, you should know our policy, which is as follows:
• In the children categories, our volunteers have checked both the entries, and, where relevant, the links.
• We do not knowingly collect personal information from any person under the age of 16 years.
• Any person of any age may freely access any page of Our Website. We do not check identities nor moderate Content.
• It is you, not we, who provide access to Our Website for the children in your care. It is for you to check that the Content your children might see is suitable for them.
• Where links are concerned, you may like to check the privacy policies of those sites where your children might visit frequently to see how they collect and use information.
• Filter software may also be useful to you.
• You acknowledge that we are not responsible for Content that anyone has placed on Our Website for the content of site accessible by a link from Our Website.
• You now agree to waive any claim you may otherwise have against us on account of age-related suitability of Content and to indemnify us against any claim made by any person on behalf of a child in your care.

3. Intellectual Property

You agree that at all times you will:

• not do anything which does or might reduce the value of our Intellectual Property or challenge our ownership of it.
• notify us of any suspected infringement of the Intellectual Property;
• so far as concerns our work provided or made accessible by us to you, you will not:
  • copy, or make any change to any part of its code;
  • use it in any way not anticipated by this agreement;
  • give access to it to any other person than you, the licensee in this agreement;
  • in any way provide any information about it to any other person or generally.
• not use the Intellectual Property except directly as intended by this agreement or in our interest.

4. Disclaimers and limitation of liability

• The law differs from one country to another. This paragraph applies so far as the applicable law allows.
• All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
• You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.
• Our Website contains links to other internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website or from your buying services or goods via such a website.
• The Website and our Services are provided “as is”. We make no representation or warranty that Our Website will be:
  • useful to you;
  • of satisfactory quality;
  • fit for a particular purpose;
  • available or accessible, without interruption, or without error.
• We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
• We accept no responsibility for third party advertisements which are posted on Our Website or through the Services;
• We shall not be liable to you for any loss or expense which is:
  • indirect or consequential loss; or
  • economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.
• This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this clause under the Contracts (Rights of Third Parties) Act as well as to ourselves.

5. Miscellaneous matters

• Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018.
• If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
• No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
• Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or by e-mail.
  • It shall be deemed to have been delivered:
  • If delivered by hand: on the day of delivery;
  • If sent by post to the correct address: within 72 hours of posting;
  • If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.
• The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.

Transcendent design aims to provide first-class service to all its customers. By utilizing the services of Transcendent design , converting an estimate sent by us, or partially or fully paying an invoice sent by us, you are entering into a contract with us

We may at any time make changes to these terms and conditions, and you should therefore periodically visit this page to review the current terms to which you are bound. These terms and conditions apply to all purchases from us and shall apply as the binding and entire contract between the Company and the Customer, to be read in conjunction with the particulars of any estimation/quotation documentation. Nothing in these terms and conditions seeks to limit a consumer’s statutory rights under the Consumer Rights Act 2015 or any right to cancellation under the Consumer Contracts Regulations 2013.

Estimates, Acceptance, Orders, and Invoices

Estimates are prepared as a guide and are subject to change. Some floor preparation and installations may require unforeseen works/materials, incurring additional costs, which you will be notified of before any unquoted work begins. We will then prepare and email you an additional estimate/quotation. No additional works will commence without your prior agreement and payment made in full.

Acceptance: Press accept on your estimate only if you are ready to proceed with your order immediately. Upon accepting an estimate/quote sent by us, it automatically converts to an invoice. The invoice will display the company’s bank account details for payment. Accepting the estimate/quote, electronically or by any other means, signifies full acceptance and commitment to these terms and conditions, which shall apply between TranscendentDesign and “you,” the Customer. If you cancel your order after accepting the estimate, a 5% charge of the invoice total will be applied. No terms or conditions stipulated by the Customer in any form whatsoever shall vary or add to these terms and conditions unless agreed by the Company in writing.

Payment Terms: Orders for flooring, materials, or dates cannot be placed or held until we have received cleared funds of Deposit in full unless otherwise agreed. The Company may, at its discretion, offer a 3-stage payment structure for repeat customers . All goods remain the property of TranscendentDesign until paid for in full

Invoices: Failure to pay on the agreed date may result in interest charges under S.6 of the Late Payment of Commercial Debts (Interest) Act 1999, claim for fixed sum compensation under S.5A of that Act, and recovery of legal action costs. TranscendentDesign may employ a debt collection agency if outstanding amounts cannot be recovered within 30 working days beyond the due date, potentially followed by a County Court Summons for unrecoverable debts.

Contract: The final quote represents a written contract for the specified work at the quoted price. Verbal agreements not written into the contract are not covered. The agreement is between TranscendentDesing and the client, identified as the person who requests our estimate/quotation. TranscendentDesign will not communicate with anyone other than the client without written permission. Check your quotation carefully.

Cancellations: Orders & Fitting Dates

Cancellation: Notify us in writing or by email one week before the project start date for cancellations/rescheduling. Cancellations after deposit incur a £250 admin fee from any returned funds. Cancellation after work begins requires payment for materials, labour, and cancellation fees. Materials may be refunded less a 30% restocking fee.

Fitting Dates: A surcharge of £225 per man per day applies for installation date changes within seven days of the agreed date. To change your fitting date, contact us as soon as possible

Our Fitters: Are not liable for damage during skirting removal, floor inspection, old flooring removal, or new flooring installation. We do not move items or work in the same area as other tradesmen. Ensure electricity, lighting, and heating are available for installation.

Fixtures & Door Easing: Adjustments may be needed for fixtures, plinths, white goods, and doors after subfloor raising. We are not responsible for additional costs.

Customer’s Property and Furniture: It is the client’s responsibility to protect or remove valuables, wall hangings, and electrical goods. Assistance with bulky items incurs an additional charge and must be arranged prior to fitting.

Floor Installation: Timescales provided may extend due to unforeseen circumstances. We aim to complete as efficiently as possible.

Excess Waste: Waste is not removed by us; excess will be bagged and left respectfully.

Completion of the Project – Sign Off: The client or a representative must be available for final sign-off. Absence implies satisfaction with the project and full payment due. For out-of-UK clients, a 7-day period is provided for satisfaction confirmation.

Snagging: Late payments subject to interest. Issues post-completion will be addressed once outstanding balances are settled.

Acceptance Upon Completion

Upon completion of the installation, the client is required to inspect the flooring and confirm satisfaction with the workmanship. Any visible defects or concerns must be reported before or at the time of completion. Once the installation is accepted and signed off, the floor is deemed to be in good condition & Transcendent design would not be liable for issues arising after sign off.

Post-Installation Care

After installation, proper care and maintenance are the responsibility of the client. Scratches, dents, or marks that occur after the installation date are generally considered to result from use, movement of furniture, footwear, pets, or environmental factors, and are not covered under workmanship warranty.

Warranty Exclusions

TranscendentDesign is not liable for damage or marks arising from:

• Movement or impact from furniture, Movement and settlement of property, appliances, or heavy items
• Use of incorrect cleaning products or equipment
• High heels, pet claws, or abrasive materials
• Moisture, spills, or changes in humidity or temperature
• Failure to follow the provided care and maintenance guidelines

Maintenance Responsibility

It is the client’s responsibility to use felt protectors, floor mats, and recommended cleaning products to minimize wear and tear. Regular maintenance and proper usage will ensure the longevity and appearance of the flooring and surfaces.

Inspection Period

Any issues related to installation quality (e.g., lifting, gaps, or missed area of material ) must be reported within 7 days of completion. Claims made after this period will be assessed at the company’s discretion and may incur additional service charges.

Post-Installation Responsibility

Once the installation area has been handed over, the client assumes responsibility for maintaining a clean environment to prevent dust contamination or surface damage during the curing and hardening process.

Any touch-ups or refinishing required due to site contamination, trades activity, or improper protection will be chargeable at additional cost

Work Environment & Site Conditions

Microcement and epoxy resin systems are precision finishes that require a clean, controlled environment during installation and curing.

While every effort is made to minimize dust and debris, the client acknowledges that complete elimination of airborne particles cannot be guaranteed.

The client is responsible for ensuring the site is clean, dust-free, sealed off from other trades, and adequately ventilated before, during, and after installation.

While Transcendent Design takes the utmost care to ensure a clean and controlled environment during the installation and finishing of all flooring systems, certain conditions are beyond our control.

Minor surface imperfections such as fine dust particles, airborne debris, insects, hairs, or small inclusions may occasionally settle on the surface during the curing process. These occurrences are considered a natural part of on-site installations and do not constitute a defect.

Transcendent Design will always take all reasonable measures — including surface preparation, environmental control, and best-practice application techniques — to minimize such imperfections. However, the company cannot be held liable for any dust, debris, or environmental contamination that may occur during or after the finishing process.

TranscendentDesign hall not be held liable for any dust, debris, or minor surface marks that appear after completion due to environmental exposure or ongoing site activity.